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CONTACT US |
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We
give an awful lot of lip service on this
website about how much we care about you as
our customer and it is absolutely true.
In this day and age of "bottom lines"
and "people are just numbers"
attitudes by many companies; we want to be
the exception to the rule.
The
following contact information is here for
you so that you can contact us directly
should you have a question or concern that
your local dealer or SPECTOR®
sales representative cannot answer.
In many cases we will refer you back
to your local dealer for they will be the
best source of a solution for your issue;
especially if it is service related.
But feel free to contact us regarding
any concern you may have regardless.
We do ask that you read the following
information carefully and select the BEST
appropriate contact for your question.
Sending an email concerning the cost of
shipping for a product from our online store
to our National Sales Office instead of to
the email address provided below will only
slow-down the speed at which you get a
response. So please, be patient and
work with us in ensuring that we can answer
your questions and address your concerns in
a timely manor.
Our staff
spends a lot of time and energy answering
your emails so that you do feel how much we
appreciate having you as our customer.
Thank you for taking the time to read this
and we look forward to hearing from you. |
PJ Rubal
Vice President
National Sales
Director |
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CUSTOMER SERVICE DEPARTMENT
Please contact our CUSTOMER SERVICE
DEPARTMENT with questions regarding
your experiences with any of our dealers,
warranty questions, or general
customer-service related inquiries.
Email:
custserv@spectorbass.com
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NATIONAL SALES OFFICE
Please contact our
NATIONAL SALES
OFFICE if you have questions
or
concerns about your guitar purchase from one
of our dealers.
INTERNATIONAL SALES QUESTIONS: Should be
directed to the appropriate
sales/distribution contact for the
country/area in question. Please feel
free to contact our
NATIONAL SALES OFFICE if you
live in an area or country that does not
have an AUTHORIZED SPECTOR®
DISTRIBUTOR.
(United
States and Territories Only)
Phone: (800) 825-8810
Fax: (845) 246-0833
Email:
salesoffice@spectorbass.com
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ONLINE STORE & SHIPPING QUESTIONS |
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For questions regarding our
ONLINE STORE
please contact:
onlinesales@spectorbass.com |
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For questions regarding
SHIPPING and SHIPPING COSTS:
shipping@spectorbass.com |
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Master SPECTOR® Tech Jimmy Eppard
has put many helpful tech tips on our site
to make the setup of your new bass easy as
1-2-3. Visit his "TIPS
FROM THE MASTER" page for
more. |
For questions regarding
SERVICE or TECHNICAL SUPPORT
including questions regarding past models,
serial number identification,
service of an
out-of-warranty instrument you can visit our
FAQ Page
or if you would like to contact us please
visit our
Tech Support
Page
You may also
contact our Customer Service Department at:
custserv@spectorbass.com
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Many service issues that pop up regarding
your instrument can be handled with ease and
minimal time by your local SPECTOR® Dealer.
We have dealers in all 50 States and in many
countries around the World. Please
feel free to contact us or use our
DEALER
LOCATOR to find the authorized
SPECTOR®
dealer closest to you. |
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ARTIST RELATIONS & MEDIA CONTACT
INFORMATION |
PJ Rubal (left), Billy Ray Cyrus (Center)
and Dave Moody (Right). PJ often visits
artists while they are touring to ensure
they are happy with their SPECTOR®
instruments. |
If you are the representative of an artist
who plays or would like to play
SPECTOR® bass guitars or electric
guitars and would like more information
regarding our endorsement opportunities
please email us at:
artistrelations@spectorbass.com
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If your are a member of the media and have
questions about our company or our products,
please contact us at:
media@spectorbass.com |
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WEBSITE ADMINISTRATOR CONTACT INFORMATION |
We have spent a considerable amount of time
and energy to develop a site that is rich
with useful information regarding our
company's current products, events and our
history. This site is very large and
contains a small encyclopedia of
SPECTOR®
information. It is important to
us that your visit to our site be fun,
educational and useful. Please contact
our Web Administrator if you come across any
issues regarding the functionality of our
site such as dead links, improper links,
improperly loaded pages, etc...
Web
Administrator Email:
webadmin@spectorbass.com
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